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Mello ScentSations Inc

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.melloscentsations.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit www.melloscentsations.ca, herein referred to as "the Site" we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Apple Pay payment details, Google Pay payment details, PayPal payment details, Shop Pay payment details), email address, and phone number.

We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

MAILING LIST

If you choose to opt-in to our newsletter mailing list we store your email address in order to send you news about products, sales, promotions, events & blog posts. We will use your email address for this purpose only and will not share with 3rd parties. You can unsubscribe from this mailing list at any time by selecting 'unsubscribe' at the bottom of any newsletter we send to you.

SHARING YOUR PERSONAL INFORMATION

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

EUROPEAN RESIDENTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at Melloscentsations@gmail.com

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Melloscentsations@gmail.com

Return and Refund Policy

Return and Refund policy:

Mello ScentSations Inc offers 100% Satisfaction Guarantee. If your not happy, we arent happy.

In the event you are not 100% Satisfacted with your purchase we got you covered. Received our product(s) as a gift, no worries we got you cover too!

To be eligible for a return 100% purchase price refund, the item must be unused and in the original packaging.

Our policy lasts 30 days from the date of purchase. If 30+ days have gone by since the purchase date, unfortunately we can’t offer you a full refund of your purchase price.

To complete any return, we require a receipt or proof of purchase.

To begin the return process, please contact Melloscentsations@gmail.com with your proof of purchase. The purchaser will then be given refund instructions to send the product to Mello ScentSations Inc.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

The purchaser is responsible for the shipping costs on all returned/exchanged items.

All refunds exclude shipping and handling costs as they are non-refundable.

When shipping, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Non-Returnable Items

Several types of goods are exempt from being returned. Any product that is sealed cannot be returned or exchanged (Glow up, Heal up, Boss up skincare lines)

- Items not in original condition, damaged, used or missing parts for reasons not due to our error.

-Gift certificates and Gift cards

- Items that are returned 30+ days after purchase.

Gifts

If you received our product(s) as a gift, you’ll receive a store credit for the value of your return. Contact us at Melloscentsations@gmail.com with the purchaser's name and the item purchased. Once the returned item is received, a store credit will be emailed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When shipping, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Products

In the event that any item at Mello ScentSations Inc is damaged during shipping we will process a return, replacement or store credit depending on the severity of the damage.

Damaged products must be reported within 7 days of the item being received. Any reports later than 7 days will not be refunded.

Please contact us by email at Melloscentsations@gmail.com

YOU MUST INCLUDE ALL OF THE FOLLOWING:

include your order number, proof of purchase, photographic proof of damage, photos of the shipping label, as well as photos of the interior/exterior of the shipping box.

All refunds exclude shipping costs as they are non-refundable.

Mello ScentSations Inc is not responsible for damaged products that are not received damaged.

Please ensure to follow All Candle care instructions and warning labels to ensure a safe and enjoyable experience.

Cancelled Orders

You may cancel your order within 24 hours of placing it. Please send a email to Melloscentsations@gmail.com with your order number, reason for cancelation and contact information within 24hrs of placing the order and it will be canceled.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Melloscentsations@gmail.com

Shipping Policy

SHIPPING POLICY

DOMESTIC SHIPPING (CANADA)
Processing Time
All orders are processed within 3-5 business days (Monday - Friday). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, your shipment may be delayed.
If there will be a delay in the shipment of your order, we will contact you by email or telephone.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through Canada Post

All standard shipping rates and delivery times are applicable.

Shipment Confirmation & Order tracking
You will receive a shipment confirmation by email that includes your tracking number once your order shipped. The tracking number will be active in approximately 24 hours.
Customs, Duties and Taxes

Mello ScentSations Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
If you received your order damaged, please contact returns@ariahomedecor.ca.
Please review our refund policy for more information.

INTERNATIONAL SHIPPING (UNITED STATES)
Processing Time
All orders are processed within 3-5 business days (Monday - Friday). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, your shipment may be delayed.

If there will be a delay in the shipment of your order, we will contact you by email or telephone.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. All shipping charges are calculated through various couriers depending on your location. Couriers include Canada Post.

All standard shipping rates and delivery times are applicable.

Mello ScentSations Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
If you received your order damaged, please Contact us at Melloscentsations@gmail.com
Please review our refund policy for more information.

INTERNATIONAL SHIPPING
Processing Time
All orders are processed within 3-5 business days (Monday - Friday). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, your shipment may be delayed.

If there will be a delay in the shipment of your order, we will contact you by email or telephone.

All standard shipping rates and delivery times are applicable.

Mello ScentSations Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
If you received your order damaged, please contact us at Melloscentsations@gmail.com
Please review our refund policy for more information.

PRE-ORDER ITEMS
If you have purchased a pre-order item, your item will be shipped within 3-5 days of the pre-order date. The tracking number will be emailed to you a soon as the order has shipped.